YOUR QUESTIONS - ANSWERED!

Do you offer onsite family services such as childcare or housekeeping?

We no longer offer in person family services like this.

How does payment work?

Our clients pay once or twice a month, depending on preference. Payment can be in the form of check or credit card. Most of our clients put our invoices through a flex savings account or save them for a tax deduction. 

Can you guarantee assistant staffing?

Our management team takes a lot of time and effort to find our clients the perfect assistant.  However, we cannot guarantee that you will be paired with an assistant. 

What happens if I am not paired with a staff member?

If we are unsuccessful in finding you a perfect candidate, you can decide between these three options:

1. Active client: we continue our search to pair you with a candidate that meets your needs; communication updates from management team bi-monthly
    
2. In-active client: we will temporarily stop our candidate search for your assignment, but will immediately contact you if we hire someone for another project that also matches your needs; communication updates once a quarter
    
3. As-needed basis: we will stop all communications and searches, but will keep your information on file. You may contact us anytime as needs arise.

Is there a minimum time requirement for assignments?

Yes, we have a minimum of 1 hour requirement and/or a flat fee for an assignment (ex: pet sitting).

What is your cancellation policy?

1. Assignment cancellation within a 48 hour time frame = 20% of the estimated service time
2. Assignment cancellation within a 24 hour time frame = 50% of the estimated service time
3. Assignment cancellation within a 4 hour time frame = 100% of the estimated service time

What if my needs change?

We ask you that you communicate immediately with the staff and management team in regards to your schedule changes.  We will work together to make sure the changes go into effect smoothly. 
 

What is the rush fee?

A $25 rush fee is added to a last minute assignment that needs coverage in a 48 hour window regardless if coverage is found or not.  This fee is necessary in order to accommodate enough time and attention to our clients in their time of need.

Why do you charge a membership fee?

We believe in building relationships and partnerships with our clients.  By welcoming a smaller and more selective number of clients our team is able to provide you with a more personal service.  You can choose if you would like to pay monthly, quarterly or yearly and after your fourth year as a client of ASC you will be a lifetime member!

Do your rates increase for holidays?

Yes, 50% rate increase will be added for Federal Holidays along with Black Friday.

Do you charge for mileage?

In such cases when our assistants are driving outside of a 10 mile radius of their home to accomodate a client request, the standard IRS mileage reimbursement rate will be added to your invoice. 

What if I no longer need your services?

Since we have no limits or requirements, our clients are not committing themselves to a contract and can terminate their services at any time. With regular assignments we ask for at least 2 weeks courtesy notice so that we can release your staff member's availability and start matching the staff member with new potential clients.  

What if I would like to hire your staff member privately?

Our exit strategies are reviewed on anindividual basis, with an average industry standard of 3 months pay or 25% of yearly salary is to be expected.  Upon payment, a written authorization will be sent to both the staff and client releasing their ethics/non-compete agreements. 

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